Shipping & Delivery

Didn’t find all the answers here? Search our help page or email us. Provide feedback to help us improve our site.

What delivery service do you use?
What are my shipping options?
How long does it take to process my order?
What about secure and ‘discreet’ packaging?
What happens in case my package gets intercepted by customs?
When do you require a signature Confirmation?

What delivery service do you use?

USPS

To give you the best possible service at the most economical prices, we use United States Postal Services. We feel that the United States Postal Service provides an affordable, reliable and efficient means of getting you the goods you ordered. If you reside outside of the United States, note that your national mail organization will be delivering your goods once it arrives within your country. Upon successfully shipping out your order we will e-mail you with a USPS delivery confirmation number, you can regularly check the status of the delivery via USPS.com Please note that orders over $100.00 must be accepted and signed for by someone at your delivery address.

If you do not receive a shipped e-mail notification containing your delivery confirmation, first check your SPAM box, if all else fails contact us

What are my shipping options?

The only method available at this time is First Class Mail with USPS it takes [2-7 business days] to arrive to your address. The fee you are paying is a Cash on delivery fee that is charged to us by USPS for this service, and it does not have anything to do with the shipping method speed.

Why do I need to confirm my order by e-mail/phone?

Our payment method is USPS Cash on Delivery method, as such we require the receiver to confirm their intention to receive and pay for their order prior to sending it out. We know its a hassle but we’ve had too many instances of people declining to receive said package resulting in costly shipping fees for us.

You will receive an email shortly after you place the order that will require you to answer “Yes” or “No” to the e-mail. If you say “No” your order will be cancelled. If you say “Yes” you order will be shipped within 1-2 business days and a tracking number will be e-mailed to you.

How long does it take to process my order?

We ship ALL orders within 1-3 business days. However, we generally ship most orders the same day. Processing may take additional time during holidays/busy season.

What about secure and ‘discreet’ packaging?

Discreet Salvia ShippingWe understand that we sell goods that require discreet shipping methods. You can shop at SalviaExtract.com with absolute confidence that we will take every pre-caution in ensuring that we package and ship out your order in complete privacy. To ensure this, we ship all our packages in a plain box/envelop with absolutely no product labels of any kind. USPS requires us to have a return address label on your parcel. This is shown as: (HRP) 2420 Sand Creek Road. C-1 #203, BRENTWOOD, CA, 94513, USA

Your credit card statement will have a charge by (NOT CURRENTLY APPLICABLE). and will not reference any particular product. Feel free to learn more details about our complete privacy policy.

What happens in case my package gets intercepted by customs?

SalviaExtract.com will not ship any product(s) to a country where that product is known to be illegal or subject to governmental regulations. Having said that we cannot monitor the world with thousands of languages and regulations for changes in laws, it is your responsibility to verify with authorities and customs officials with regards to the legality of the goods you are ordering. By placing an order from another country YOU(customer) are assuming full liability and potential repercussion by your local governing authorities.

In some cases even when their are no regulations governing a specific product their are still cases, in which, customs officials will decide to inspect the shipment this is perfectly normal. If the customs officials in your country decides to inspect or test the content of the package before clearing it, you may have to wait an extended period of time to receive your order. The length of this time period will depend on your country’s procedures. We cannot provide you with any updates, in fact, only way to get an update is to contact your national postal service for the number for customs and inquire directly with them using your tracking code provided as reference.

In some cases, where agricultural laws are strict and customs agents cannot successfully categorize or identify goods may return or destroy your package. In such an instance you will most likely be receiving a letter from customs in your country stating that goods bound for your address were either destroyed/returned to sender due to insufficient or erroneous information. In most cases, this denial is not a question of legality, but the result of additional regulations unrelated to the legality of the product being shipped. If your package is denied, we will first try and determine the cause, if the cause if regulatory we will issue you a full refund. We will not re-attempt a second time to ship your goods.

For more information with regards to prohibited goods such Salvia and Kratom see our Salvia US Legal Map Page. We also have a comprehensive Salvia World Legal Map.

When do you require a signature Confirmation?

IMPORTANT: At this point the following information is not applicable disregard.

We ship all orders under $100.00 without Signature Guarantee Service (Signature NOT Required upon Delivery). Customer assumes the risk of non-receipt if the shipping carrier can establish that the order was delivered to the shipping address.

We ship all orders over $100.00 with Signature Guarantee Service (Signature Required upon Delivery). If you wish to remove this option please contact us with your order number after placing your order; however, by removing signature upon delivery the customer assumes the risk of non-receipt if the shipping carrier can establish that the order was delivered to the shipping address.

Learn more about Returns and Refunds