Shipping & Delivery

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What delivery service do you use?
What are my shipping options?
How long does it take to process my order?
What about secure and ‘discreet’ packaging?
Why was my order refunded/What’s an acceptable address ?
What happens in case my package gets intercepted by customs?
When do you require a signature Confirmation?

What delivery service do you use?


To give you the best possible service at the most economical prices, we use United States Postal Services. We feel that the United States Postal Service provides an affordable, reliable and efficient means of getting you the goods you ordered. If you reside outside of the United States, note that your national mail organization will be delivering your goods once it arrives within your country. Upon successfully shipping out your order we will e-mail you with a USPS delivery confirmation number, you can regularly check the status of the delivery via Please note that orders over $60.00 must be accepted and signed for by someone at your delivery address. This is a merchant agreement requirement we cannot waive.

If you do not receive a shipped e-mail notification containing your delivery confirmation, first check your SPAM box, if all else fails contact us. Due to volume of orders we sometime run out of items while processing if your item is not in no longer in stock. You will have two options to cancel/refund your order, swap for other items, or wait. Wait times can vary from supplier to supplier and make take up to 7 business days. 

What are my shipping options?

We offer free shipping via First Class Mail for all US orders over $50.00 with USPS it takes [2-7 business days] to arrive to your address. We offer premium shipping services for a fee [see at checkout] using Priority mail [2-4 business days]. Any additional fee you are paying if you pay with Cash on delivery fee that is charged to us by USPS for this service, and it does not have anything to do with the shipping method speed.

We are not responsible for delays incurred by USPS that may prolong the estimates for any shipping services of offered. These are only estimates not guarantees. We make no promises or guarantees. No refunds or store credits will be extended as a result of delays due to shipping. 

Why do I need to confirm my order by e-mail/phone for COD?

We offer the option of sending out orders with USPS Cash on Delivery method as such we require the receiver to confirm their intention to receive and pay for their order prior to sending it out. We know its a hassle but we’ve had too many instances of people declining to receive said package resulting in costly shipping fees for us.

You will receive an email shortly after you place the order that will require you to answer “Yes” or “No” to the e-mail. If you say “No” your order will be cancelled. If you say “Yes” you order will be shipped within 1-2 business days and a tracking number will be e-mailed to you.

Visit our Payment Page for more information about Cash on delivery.

Do I need to confirm my order by e-mail/phone for Bitcoin/Pay by Bank Card/Credit Card?

In most cases you do not need to confirm your order if you elect to pay with Bitcoin,  Pay By Bank Card or Credit Card. We do need to confirm details when shipping addresses are different than billing and names are not the same. We do not accept name abbreviation, or pseudo names, we require a real name for shipping purposes. We do reserve the right to cancel/refund your order if we suspect fraud. If your order passes our fraud screening it will automatically get queued and shipped on the next available business day. If you pay by Credit Card your bank statement will be charged by the name indicated on your credit card receipt. The company name will not reference any particular products we sell.

How long does it take to process my order?

We ship ALL orders within 1-3 business days. Most orders are sent the next business day. Our cut off is 4 PM EST. Processing may take additional time during holidays/busy season, or when stockage issues occur. We will contact you if any delays occur that are beyond 1-3 business days. Be aware that your order may be held if we suspect fraud/issues arises and our normal processing time may not apply.

What about secure and ‘discreet’ packaging?

Discreet Salvia ShippingWe understand that we sell goods that require discreet shipping methods. You can shop at with absolute confidence that we will take every pre-caution in ensuring that we package and ship out your order in complete privacy. To ensure this, we ship all our packages in a plain box/envelop with absolutely no product labels of any kind. USPS requires us to have a return address label on your parcel. This is shown as: (HRP) 2184 Channing Way, #441, Idaho Falls, ID 83404

Visit our dedicated page to find out more information regarding our commitment to privacy policy.

Why was my order refunded ?

In order to protect the privacy of card holders and our merchant processor we treat attempted fraud very seriously. We have a very strict security protocol we enforce. If we suspect an order has been placed by a person other than the card holder and we link it to an attempt at fraud we will put your order on hold/refund immediately. If you are unable to properly verify that you are the card holder we will refund your order. We may contact the issuing bank to contact the card holder to confirm its a legitimate order when in doubt. Providing us with a number or contacting us is not an acceptable means of verification. Do not use fake names in your order, we will refund those orders immediately.

We are aware this may flag legitimate orders but it is for privacy and security reasons that we will not deviate from this policy. Your privacy is Thank you for your understanding.

What happens in case my package gets intercepted by customs? will not ship any product(s) to a country where that product is known to be illegal or subject to governmental regulations. Having said that we cannot monitor the world with thousands of languages and regulations for changes in laws, it is your responsibility to verify with authorities and customs officials with regards to the legality of the goods you are ordering. By placing an order from another country YOU(customer) are assuming full liability and potential repercussion by your local governing authorities.

In some cases even when their are no regulations governing a specific product their are still cases, in which, customs officials will decide to inspect the shipment this is perfectly normal. If the customs officials in your country decides to inspect or test the content of the package before clearing it, you may have to wait an extended period of time to receive your order. The length of this time period will depend on your country’s procedures. We cannot provide you with any updates, in fact, only way to get an update is to contact your national postal service for the number for customs and inquire directly with them using your tracking code provided as reference.

In some cases, where agricultural laws are strict and customs agents cannot successfully categorize or identify goods may return or destroy your package. In such an instance you will most likely be receiving a letter from customs in your country stating that goods bound for your address were either destroyed/returned to sender due to insufficient or erroneous information. In most cases, this denial is not a question of legality, but the result of additional regulations unrelated to the legality of the product being shipped. If your package is denied, we will first try and determine the cause, if the cause if regulatory we will issue you a full refund. We will not re-attempt a second time to ship your goods.

For more information with regards to prohibited goods such Salvia divinorum and Kratom see our Salvia US Legal Map Page. We also have a comprehensive Salvia World Legal Map.

When do you require a signature Confirmation?

We ship all orders under $69.99 without Signature Guarantee Service (Signature NOT Required upon Delivery). Customer assumes the risk of non-receipt if the shipping carrier can establish that the order was delivered to the shipping address.

We ship all orders over $70.00 with Signature Guarantee Service (Signature Required upon Delivery). If you wish to remove this option please contact us with your order number after placing your order; however, by removing signature upon delivery the customer assumes the risk of non-receipt if the shipping carrier can establish that the order was delivered to the shipping address. Should we deem it necessary when a different billing and shipping addres is used we may apply signature irregardless of the amount of the order.

Learn more about Returns and Refunds